Terms of service

Terms of Service

Last updated: September 8, 2026

Welcome to Crystal Empire Gems. By accessing or purchasing from our website (crystalempiregems.com), you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without our express written permission.

2. Products & Descriptions

We make every effort to display our crystals, minerals, and jewelry as accurately as possible. Because our products are natural stones and handcrafted pieces, variations in color, pattern, size, shape, and inclusions are normal and expected — each piece is unique. Measurements and weights are approximate. Images are representative; the exact item you receive may differ slightly unless the listing is for a specific one-of-a-kind specimen.

3. Pricing & Availability

All prices are listed in USD and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. In the event of a pricing or listing error, we reserve the right to cancel orders placed at the incorrect price and issue a full refund.

4. Orders & Payment

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method supplied. We reserve the right to refuse or cancel any order, including orders that appear to be placed by dealers, resellers, or distributors without prior arrangement, or orders suspected of fraud.

5. Custom Pieces

Custom and made-to-order pieces are final sale unless they arrive damaged or defective. Production timelines for custom work are estimates and may vary; we will communicate any significant delays.

6. Shipping & Returns

Shipping terms are described in our Shipping Policy. Returns and refunds are governed by our Refund Policy.

7. Intellectual Property

All content on this website — including text, images, logos, photography, and designs — is the property of Crystal Empire Gems and is protected by applicable intellectual property laws. You may not use our content without written permission.

8. Metaphysical & Healing Disclaimer

Information provided about the metaphysical, healing, or energetic properties of crystals is offered for educational and spiritual interest only. It is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease or condition. Always consult a qualified healthcare professional for medical concerns.

9. Limitation of Liability

To the fullest extent permitted by law, Crystal Empire Gems shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict-of-law principles.

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes take effect when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

12. Contact

Questions about these Terms of Service? Contact us:

Crystal Empire Gems
139 Mill Street, Grass Valley, CA 95945, United States
Email: crystalempiregems@gmail.com
Phone: (530) 615-4234