Get in Touch
Visit Us
We'd love to hear from you. Stop by our shop, give us a call, or send us a message.
Store Hours
Sun – Thu: 10am – 6pm
Fri – Sat: 10am – 7pm
Find Us on Mill Street
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Crystal Empire Gems
139 Mill Street, Grass Valley, CA 95945
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Street parking available
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Wheelchair accessible
Send Us a Message
Have a question? We'd love to hear from you.
Contact FAQs
Common questions about reaching us and our policies.
How quickly will you respond to my message?
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please call us directly at (530) 615-4234.
Do you offer phone consultations for custom designs?
Yes! We offer phone and video consultations for custom jewelry designs. Simply call us or send a message to schedule a consultation at a time that works for you.
Can I schedule a private shopping appointment?
Absolutely! We offer private shopping appointments outside regular hours for a more personalized experience. Contact us to schedule your exclusive visit.
Do you ship internationally?
Yes, we ship worldwide! International shipping rates vary by location. All orders are carefully packaged to ensure your crystals arrive safely.
What are your holiday hours?
Holiday hours may vary. We recommend calling ahead or checking our social media for updates during holiday seasons. We're typically closed on major holidays.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also contact us with your order number for status updates.
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